By accessing and using any service provided by DCS you accept and agree to be bound by the terms and conditions below.
Within these terms and conditions, any references to "DCS", "our", "we", "us" or "I" refer to Dereham Computer Solutions and its owner Alan Watling. References to "client" or "customer" refers to any person or company that use any of Dereham Computer Solutions services.
Arranging a repair or service
Our services can be booked using any of the contact methods provided on our website or social media pages. Bookings will be confirmed via telephone, e-mail or a messaging service offered via our social media accounts.
DCS do not currently have a business premises which is accessible to the public. Workshop repairs are carried out at the home address of the business owner which in the case of client drop off and collection services will be provided during the booking process. In home call outs as well as a collect and return service is offered and are subject to the same terms and conditions outlined here.
Clients wishing to cancel appointments can do so at any time up to 1 hour before the agreed appointment time. If an appointment is cancelled within an hour of the allotted time, or if we are unable to gain access to a customers address at the allotted time, a cancellation charge of £20 (half our hourly call out rate) will be due. This charge may be waived in certain circumstances but such a decision will be made at our discretion.
In the event that we are unable to make it to an appointment at an agreed time, we will contact you as far in advance as possible and advise you of the situation and where necessary, reschedule the appointment at a time convenient to both parties. The customer reserves the right to cancel the appointment altogether at this time. DCS accepts no liability for being unable to make an appointment at an agreed time, but will endeavor to do so wherever possible.
Estimates and Costs
Estimates for cost of a repair or service will be provided upon request. This will be provided digitally unless a paper copy is preferred. Confirmation that you wish for work to proceed will need to be provided either verbally, digitally via email or messaging, or in writing before a booking will be confirmed. Acceptance of an estimate and instruction to commence work will imply acceptance, understanding and agreement of our terms and conditions.
Where we have not diagnosed a fault ourselves, estimates will be based upon information provided by the client being accurate. We accept no liability for provided information being inaccurate or incomplete which leads to loss, damage or changes to a provided estimate.
Risks of using services offered
Data Loss:
DCS will not be held responsible for any potential data loss that occurs during the any repair of your device or any service provided that uses your device.
While every effort will be made to retain or recover data or limit the risk of data loss from your storage device, the risk of unexpected problems or failures, particularly on devices which already have faults will always be there.
It is highly recommended that you have a current backup of all important data contained on your device before any service or repair is carried out. These backups are the sole responsibility of the client.
Damage to hardware or devices:
DCS accept no liability for loss or damage to hardware, devices or media upon which repair or services are to be undertaken. We will make every reasonable effort to return devices and accessories in the condition in which they were provided (or better), but there are rare occasions where minor physical damage including (but not limited to) scratches, casing damage, and deformities is unavoidable when working on modern devices due to the way they are assembled. DCS will endeavor to make you aware of specific risks at the time of arranging a service.
Limited Liability:
Advice or recommendations to a customer pertaining to use of devices, equipment or software will be provided on a personal experience basis and while any advice or recommendations will always be made with the best intentions, it is advised that the client always does their own research before following such as we will not be held responsible for any losses associated with advice or recommendations given.
DCS cannot be held liable or responsible for the below during or following a repair or service.
Data Protection
DCS will hold name and address details of clients for invoice, service and warranty purposes as Data Controllers. This information will never be passed on to third parties.
Within these terms and conditions, any references to "DCS", "our", "we", "us" or "I" refer to Dereham Computer Solutions and its owner Alan Watling. References to "client" or "customer" refers to any person or company that use any of Dereham Computer Solutions services.
Arranging a repair or service
Our services can be booked using any of the contact methods provided on our website or social media pages. Bookings will be confirmed via telephone, e-mail or a messaging service offered via our social media accounts.
DCS do not currently have a business premises which is accessible to the public. Workshop repairs are carried out at the home address of the business owner which in the case of client drop off and collection services will be provided during the booking process. In home call outs as well as a collect and return service is offered and are subject to the same terms and conditions outlined here.
Clients wishing to cancel appointments can do so at any time up to 1 hour before the agreed appointment time. If an appointment is cancelled within an hour of the allotted time, or if we are unable to gain access to a customers address at the allotted time, a cancellation charge of £20 (half our hourly call out rate) will be due. This charge may be waived in certain circumstances but such a decision will be made at our discretion.
In the event that we are unable to make it to an appointment at an agreed time, we will contact you as far in advance as possible and advise you of the situation and where necessary, reschedule the appointment at a time convenient to both parties. The customer reserves the right to cancel the appointment altogether at this time. DCS accepts no liability for being unable to make an appointment at an agreed time, but will endeavor to do so wherever possible.
Estimates and Costs
Estimates for cost of a repair or service will be provided upon request. This will be provided digitally unless a paper copy is preferred. Confirmation that you wish for work to proceed will need to be provided either verbally, digitally via email or messaging, or in writing before a booking will be confirmed. Acceptance of an estimate and instruction to commence work will imply acceptance, understanding and agreement of our terms and conditions.
Where we have not diagnosed a fault ourselves, estimates will be based upon information provided by the client being accurate. We accept no liability for provided information being inaccurate or incomplete which leads to loss, damage or changes to a provided estimate.
Risks of using services offered
Data Loss:
DCS will not be held responsible for any potential data loss that occurs during the any repair of your device or any service provided that uses your device.
While every effort will be made to retain or recover data or limit the risk of data loss from your storage device, the risk of unexpected problems or failures, particularly on devices which already have faults will always be there.
It is highly recommended that you have a current backup of all important data contained on your device before any service or repair is carried out. These backups are the sole responsibility of the client.
Damage to hardware or devices:
DCS accept no liability for loss or damage to hardware, devices or media upon which repair or services are to be undertaken. We will make every reasonable effort to return devices and accessories in the condition in which they were provided (or better), but there are rare occasions where minor physical damage including (but not limited to) scratches, casing damage, and deformities is unavoidable when working on modern devices due to the way they are assembled. DCS will endeavor to make you aware of specific risks at the time of arranging a service.
Limited Liability:
Advice or recommendations to a customer pertaining to use of devices, equipment or software will be provided on a personal experience basis and while any advice or recommendations will always be made with the best intentions, it is advised that the client always does their own research before following such as we will not be held responsible for any losses associated with advice or recommendations given.
DCS cannot be held liable or responsible for the below during or following a repair or service.
- Loss or corruption of any data
- Failure by the customer to follow recommendations such as data backups and antivirus software usage
- Repair delays caused by external factors, such as shipping delays to parts on order
- Problems or damage caused by viruses or malware where infections have occurred following the return of your device
- Losses due to the interruption of business activities while devices or equipment is undergoing services or repairs
- Damage caused to other devices by parts fitted as part of a repair or service
Data Protection
DCS will hold name and address details of clients for invoice, service and warranty purposes as Data Controllers. This information will never be passed on to third parties.
